Since August 2023, Steffi Boekhorst has been bringing a sophisticated structure, personal expertise, and a whole lot of good cheer to customer service at Leidel & Kracht. In this interview, she talks about what drives her, what her day-to-day work looks like, and why customer service is the communicative hub of the company.
The working day begins with a view of the Cologne skyline – accompanied by a nice cup of tea. What follows is anything but routine: as the central interface between customers and internal departments, our Customer Service team ensures smooth processes and fast, solution-oriented communication. "We are the voice of the customer," is how Steffi Boekhorst sums it up succinctly. Order entry, managing framework agreements, and daily coordination with other departments are just as much a part of our daily work as listening to internal concerns. "Our office is often the first point of contact—for questions, notes, or just a little positive energy."
Team spirit and personal responsibility go hand in hand
Anyone working in customer service needs an overview, organizational skills, and a feel for people. This makes it all the more important to have a team that supports each other. "The working atmosphere is very open and collegial. We communicate regularly, exchange ideas and make the most of each other's strengths." The corporate culture promotes personal development and team spirit. "The opportunity to take on responsibility and contribute your own ideas creates trust and motivation."
Starting a new career is never easy. Our colleague is therefore all the happier that she has successfully mastered this step at Leidel & Kracht. "It makes me proud to see how well everything works together and how satisfied the customer is in the end." And after work? The energy continues – with fit boxing or an evening with family and friends. That's part of what Leidel & Kracht is all about: a working environment that balances professional commitment with personal fulfillment.
